We aim to ensure you are fully satisfied with your purchase. Non-customised items may be returned within 14 days of receipt for a refund, provided they are unused, in their original packaging, and accompanied by proof of purchase.

Custom-made or personalised products (including engraved plaques and bespoke designs) are not eligible for return due to change of mind. However, if such items are faulty, damaged, or not as described, we will arrange a repair, replacement, or refund in accordance with your statutory rights.

All returns must be authorised before sending. Once approved, we will issue a prepaid return label and instructions. Items should be posted within 7 days of approval to avoid cancellation of the return.

Your statutory rights remain unaffected.